The Market is Broken .... talking about real estate

I had a wonderful conversation with a real estate agent yesterday and thought I would share some of the highlights of the exchange. 

He was talking to me about how the market is broken.  He says we are not in a bubble this time. Everything has changed and it will not come back the way it typically might have in the past.  The economics are different this time and the gains people saw in the last few years have vanished and are still slipping.  He also said ....  "and we have not even seen the second wave of the defaults hitting us".

What made him so attractive to chat with is the trust he was able to build with his customers.  Let me give you some highlights on how he has moved.  I believe they are fantastic pointers to people in the business of sales ... or business or anyone that is trying to accomplish something; anything at all.

1. A deep knowledge of the space he is playing in.  (not that it is a game either)
2. A strong sense of responsiveness - call backs and e-mail responses in 30 minutes or less.
3. Being punctual - always on time or early.  When late he called to announce it.
4. Strong ability to listen.
5. Always spoke to what his customers were interested in.
6. Gave opinions and suggestions ONLY when asked.
7. Was clear about what was his "Personal" opinion and his "Professional" opinion
8. Lived his stand ... that he would not try to sell someone a house that he would not feel comfortable buying.  And - lived it.  I have been watching him on this for over a month.
9. Did I mentioned he "Really Listened" a lot and was never loud and or pushy, nor overly enthusiastic.
10. Took his time to slow the deal down, so that everyone, especially the customer got to understand and take in all the facts and details.

Not often you see a professional at work.  When you do, you will be notice the difference.  May I suggest you take a moment to see which of these above mentioned tips might improve your ability to interact with people, help build trust where needed and ultimately help you enroll and empower people in your life in ways that help them and you move powerfully towards a more prosperous life.

Got these from www.redfin.com