Just quick note to share some interesting conversations I have had out here in San Juan, Puerto Rico. Was talking to Nick Deloitte a businessman from Italy, that sells industrial diamonds, used in construction and gratine stone cutting tools . We got into talking about my book and before long we were sharing information of sales and salesmanship. We were in total agreement about all the basics. That sales is always about solving a customers problem and now with the "Global Market" the way it is, it's time we focused on the basisc to help our customers minimize their risks and solve real problems for them.
Then yesterday, I was out fishing for Tarpon on one of the lagoons here in San Juan, and Dave the Captain was also talking about how his business is driven by the same rules; of giving his customers - mainly the tourists like me that visit the Island, a fantastic experience. And if he did that well and gave them a fantastic experience, they might just right on their blog about what a great guy he was ... helping him drive business and profits ... Check out Magic Tarpon, the owner is Armando and they are on the web at www.puertoricomagictarpon.com
Thats me and my nephew on one of the Magic Tarpon boats
Then last night, I was talking to a retired Sears sales executive (had worked there for 41 years) at a friends party and between Mojitos and the Salsa dancing, we got talking about salesmanship and were "on track" again with the basics. He also told me it was always about solving your customer's problems and that being of service and creating positive customer experiences was the surest way of having people come back for more.
Finally, this evening I met three lovely ladies in Old San Juan; they were eating at the same restaurant me and my wife were at - Cafe el Punto and before long we got talking about sales. I had overheard them talking about the subject and asked if they were sales pros, they were!! The cool part was they thought they had visited my blog, because my name sounded familiar. They were from Huston and Ft Lauderdale and agreed that things had changed and it was back to the basics so some extent.
It has been cool to chat with people from different back grounds and different countries and realize that there are some strong similarities in how our different markets work, Sales is Sales is Sales is Sales and there are some things that ARE WORKING ... So I submit to you, the market has changed and so must we.


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