A few days ago, I wrote about increasing your capacity to Innovate. Thought I would revisit this idea, with a more practical sense of urgency for businesses in the market place. Let's face it - we have to in effect ... go sell something! Here are somethings I did in the past.
This is me a few years ago:
I was working with Barker Blue a large format printing company in the San Francisco Bay Area. I was brought in to break the trend of increasing revenue approximately 3% or so a year. After I did my basic house keeping tasks of getting my team up to par, I began reaching out and assessing my customer base. First off, I stopped calling on high cost customers, I also researched my "Entire" customer data base and found that there were a lot of customer we had not called on, in years. So I started doing customer calls and asking customers how they consumed "large format prints" the product and the service we offered. I also asked them what they would like to see us do different. I also asked them what was going on in their world and how we could help.
It was during these meetings and "sales calls" that we realized that they were not that interested in the quality of the print me made for them, but were more interested in the content on the paper, how fast they could get them, how they might market them up and get them re-printed as well. One interesting idea we got back was them wanting to be able to get the content on-line in the nights and evenings, so they could plan their day and coordinate their crew for the next day's jobs.
Guess what - we innovated, we changed our story, we changed our offerings, we partnered with them and we closed more business. We were not the cheapest, I believe we were the costliest service in that market place, but we managed to grow 20% in one year - this was something that never happened before. Simply because we innovated, we changed our approach and we became a different company.
Find out how you can change and innovate in your world. Partner with your customers and see where they might take you. Heck, it might be worth your while to follow their lead. Ya never know, how profitable that might be.
All the best.
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